Shopping cart ( 1 )
Subtotal: ₹11.05
Checkout
View Cart

Films Garden Pvt. Ltd.

Platform: Rasmalai App  |  Scope: Digital Content Compliance (India)  |  Last Updated: June 2026

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable laws in India, Rasmalai (owned and operated by Films Garden Pvt. Ltd.) is committed to providing an exceptional viewing experience while strictly adhering to statutory regulatory frameworks.

We have established a robust Grievance Redressal Mechanism to ensure that any concerns regarding content availability, age ratings, content descriptors, synopses, content advisories, tags, or parental control features are addressed promptly and transparently.

1. Grievance Redressal Officer

As referenced in the application's formal documentation, users residing in India can directly register a content-related grievance with our designated Grievance Redressal Officer. The contact particulars are structured as follows:

  • Designation: Grievance Redressal Officer
  • Name: Sahil Kodambekar
  • Email Address: support@rasmalai.in
  • Organization: Films Garden Pvt. Ltd.

2. Scope of Content Grievances

You may escalate a formal grievance if you believe content hosted on the Rasmalai application breaches safety standards or regulatory compliance guidelines, specifically covering:

  • Content Classification & Age Ratings: Discrepancies in assigned age-suitability cohorts (e.g., U, U/A 7+, U/A 13+, U/A 16+, A).
  • Metadata & Descriptions: Inaccuracies or misleading context within titles, synopses, text descriptions, or categorization tags.
  • Content Advisories: Omission or inadequacy of visual or textual content warning markers (e.g., language, violence, sex, substance use).
  • Access & Control Systems: Issues involving the functionality or implementation of parental control pin locks and viewer restriction profiles.

3. Structured Grievance Filing Process

To ensure a swift legal and technical investigation, all complaints dispatched to the Grievance Officer should comprehensively outline the following items:

  • Complainant Details: Full Name, registered mobile number, and contact email address.
  • Content Identification: Exact title of the series, film, or episode, along with timestamp markers wherever relevant.
  • Nature of Objection: A clear exposition detailing the specific reason for your objection (e.g., incorrect age advisory, missing content descriptors).
  • Regulatory Framework Reference: Brief mention of the Code of Ethics or statutory guidelines allegedly crossed by the content, assisting our legal review team.

4. Timelines and Resolution Protocol

Films Garden Pvt. Ltd. follows the strict timelines mandated by the Information Technology Rules:

  • Acknowledgment: Every valid grievance submission will be acknowledged via email with a unique tracking ID within 24 hours of receipt.
  • Review and Inspection: The content compliance desk, headed by the Grievance Officer, will systematically review the reported media asset against the Code of Ethics.
  • Final Disposal: Complete resolution, including appropriate actions taken (e.g., updating age ratings, modifying metadata, or issuing clarifications), will be formally communicated to the complainant within 15 days.

Important Legal Disclaimer: Please ensure that all contentions raised are bona fide and factual. Malicious, repetitive, or intentionally vexatious complaints without reasonable substance may be set aside to prioritize genuine consumer escalations.